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59 Topics

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jeffharrisNew Participant
asked in Blend Platform Discussion

SSA-89 Form Issues

We have had several borrowers complain that they cannot complete e-signing of the SSA-89.  It’s asking for initials then stating that there are missing requirements however no details provided as to what is missing.  Thanks

1
Chelsea
2 days ago
T
tmasonNew Participant
posted in Blend Platform Discussion

Title Only Borrower

Hello,What is the process for Title Only Borrowers when sending out Initial Disclosures through Blend?

5
bstenstrom
Customer SME
5 days ago
Z
z092258New Participant
asked in Blend Platform Discussion

Mobile App Error

I have a Loan Officer getting an error when trying to access the Blend mobile app. They are getting “action is blocked” Any ideas why they are getting this error? 

4
Z
8 days ago
J
jsomeraNew Participant
asked in Blend Platform Discussion

Disclosures failing to export to Encompass?

Is anyone else experiencing issues with signed disclosures failing to export to Encompass? 

3
Chelsea
8 days ago
J
Jordan KennedyNew Participant
asked in Blend Platform Discussion

Lender and Seller credits bot mapping to DU correctly

Is anyone else having issues with lender credit, seller credit and points not correctly mapping to DU? DU is taking the lender and seller credit and doubling it as a cost to the borrower. DU is not recongnizing the points at all. 

2
Chelsea
8 days ago
A
apaulsonNew Participant
posted in Blend Platform Discussion

Custom Questions in Applications

Does anyone have any updates on when custom questions in applications will be available? I remember seeing an announcement that they were coming this summer or fall. However I can’t find that document and haven’t seen any updates recently.

1
Chelsea
11 days ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Positive Rental History Payment FAQsF.A.Q.

This article will answer some of the frequently asked questions on how Blend supports Freddie Mac’s on-time rent payment history enhancement in Loan Product Advisor® (LPA) and Fannie Mae’s rent payment historyenhancement in DU. How can we verify that the feature is working?After the feature has been enabled, the findings report will display a message if the borrower met the requirements. Can I obtain a copy of the 12-month asset data?Blend does not generate a report with the 12 month asset data. The data is sent behind the scenes. Why do Generated Asset Statements continue to show only 60 days of data?Blend will continue to produce Generated Asset Statements (GAS) for 60 days. The 12 month asset data is sent behind the scenes. Will this feature apply to prior loans?The feature isn’t retroactive and will apply to new loans after the feature is enabled. Is this available for all LOs?This feature is available to clients that run DU and/or LPA in Blend. Does it auto push the data to Encomp

160
Ivan
12 days ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Where are the follow ups I prepared for the borrower?F.A.Q.

Some of the most frequently asked questions to Blend Support include:I prepared several follow ups but they were not sent to the borrower I can’t find the follow ups I prepared yesterday The follow ups disappearedGood news is, the follow ups do not disappear unless they are manually deleted. More often than not, what happens is that the follow ups are saved as a draft and not sent to the borrower. In the Follow-ups tab, click View Saved Draft to see the follow ups that were prepared previously. Refer to If you're not ready to send follow ups just yet, save them as a draft to learn more on how this feature works.

220
Ivan
19 days ago
J
jeffharrisNew Participant
asked in Blend Platform Discussion

Blend Sign- 4506 C Rejection

Using Blend Sign, we had our first 4506-C rejected by the IRS stating that signature and signature date are not readable.  Has anyone experienced this and/or know of a solution?  Thanks,  Jeff   

3
bboles
Customer SME
24 days ago
N
nasherNew Participant
asked in Blend Platform Discussion

Military ID

How does everyone handle borrowers uploading Military ID’s. Since these ID’s are not supposed to be copied is there a way that can block or warn the borrower not to upload Military ID’s.

4
Chelsea
26 days ago
T
Trang SmithNew Participant
asked in Consumer Banking Suite Discussion

Notes from Blend to Encompass

Hello!How do your branch users communicate with your the loan processor about about on a loan? Our branch users don’t have access to encompass and we are using an outside ticketing system but looking for a more efficient way. We are hoping that Blend will be able to get the notes to sync back and forth with encompass but until that happens, we want to hear what everyone else is doing. Thanks! Trang

1
Ivan
29 days ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

How to re-sync the eConsent status from Blend to Encompass

Learn how to re-sync eConsent between Blend and Encompass when there is a mismatch. A mismatch may occur in situations where a borrower declines eConsent in Blend after they had originally accepted.eConsent status declined in BlendeConsent status in Encompass reflects “Accepted”Clear eConsent status from the Blend Integration form Get the latest eConsent status from Blend Verify that the eConsent status matches Clear eConsent status from the Blend Integration form1. Navigate to Forms in the Encompass file2. Open the Blend Integration form3. Click the X next to the CX.BLEND.B1.ECONSENT.STATUS field4. Click Reset Hash5. Save the loan file in Encompass Get the latest eConsent status from Blend1. Navigate to the Disclosure Tracking Tool in the Encompass file2. Click the B button in in the Disclosure History to get the latest eConsent status from BlendThe eConsent status in Encompass should now match the status in Blend. Verify that the eConsent status matches1. Click the magnifying glass i

680
Ivan
1 month ago
Justin Knowles
Justin KnowlesNew Participant
posted in Consumer Banking Suite Discussion

Any other Jack Henry Silverlake Banks joined the community and want to connect?

Hello All, We are a Jack Henry Silverlake bank and wanted to put a note out in this community in the event other JH Silverlake banks wanted to collaborate on all things Blend. Let me know who wants to connect!

2
Chelsea
1 month ago
T
terry.davisNew Participant
asked in Mortgage Suite Discussion

Co-Piloting for Borrower Pairs

Is it possible to co-pilot for individual borrower pairs?  Have a situation were I can co-pilot for the primary borrower (pair 1) but cannot co-pilot for the secondary borrower (pair 2).  Thanks.

1
Chelsea
1 month ago
Ivan
IvanCommunity Manager
published in Blend Platform Discussion

Multi-Factor Authentication (MFA) FAQs

Have questions about Blend’s Multi-Factor Authentication (MFA)? This list includes some of the most frequently asked questions. Refer to Lender Multi-Factor Authentication (MFA) to learn more.What is MFA and what does it mean to reset MFA? I’m getting a “Something went wrong when verifying your token” error message I’m getting a “Token is invalid” error message The phone number has been updated in my Blend profile but I’m still not receive the code? I checked the “Remember me for 30 days” box but I’m still asked to enter a code each time I log in. Does Blend offer MFA for borrowers? I have an international phone number, will it work? Why am I not receiving a code? What is MFA and what does it mean to reset MFA?Multi-Factor Authentication (MFA) is a security feature that adds a layer of authentication on top of user credentials (email and password).In the context of Blend’s Token MFA (verification code), to reset MFA means to “forget” the phone number that was set up initially, allowing

790
Ivan
1 month ago
luba.mainz
luba.mainzNew Participant
posted in Blend Platform Discussion

Blend Sign and Signatures by LO or Third Party

Hi, How is everyone handling documents that need to be signed by the LO or a Third Party with Blend sign?  Especially when the Borrower does not need to sign it.

2
Chelsea
1 month ago
R
RaltNew Participant
asked in Blend Platform Discussion

SLA Quarterly Report

Hello,I’m looking for the Quarterly SLA reports. I pulled them last year and saved this link for future reference : https://status.blend.com/uptime. You could go in and pull by quarters. I’m not finding it now or just not seeing it.  See snap shots. I can see and pull the quarters but no “Uptime”. Thank you  

2
R
1 month ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Guide to understanding Asset Statement follow-up events in Blend's activity log

Learn how to interpret activity events for Asset Statement follow-ups to understand when a borrower successfully connects their accounts, manually uploads copies of their statements, or removes their accounts.How to tell if Generated Asset Statements (GAS) were pulled or if the borrower manually uploaded a copy Successfully Generated Asset Statements Manually Uploaded Account Statements How to interpret events in the activity logs related to Assets. Borrower completed Choose Banking Institution Borrower completed Log in process Borrower removed an asset account Borrower removed document  How to tell if Generated Asset Statements (GAS) were pulled or if the borrower manually uploaded a copy Successfully Generated Asset StatementsWhen Generated Asset Statements (GAS) are pulled successfully, the event will be recorded in the Activity Feed as follows: API User: blend-23f06a2c8f6e@int.blendlabs.com added a documentFile Name{Borrower Last Name} - Linked Bank Statement - {Bank Name} Ban

1320
Ivan
1 month ago
J
jfitchie1New Participant
asked in Blend Platform Discussion

Information on existing lot loans and estimated cost to build on construction/perm loans

Happy Friday Blend Community!  From the Blend release notes dated 04/19 and 03/22, customers applying for a construction perm loan now have the ability to provide information on cost of construction and loans/ownership on the lot/land.  Given that this would then be considered a construction/perm refinance and also trips a TRID application, we are running into situations where the customer is either potentially just looking to see if they can get approved for a certain loan amount and/or they are wanting to build, but have not gotten to the point of where they have signed a contract with a builder yet. Before these two questions were implemented, we were able to consider them prospects and not have to send initial disclosures until the customer was ready, with construction contract in hand.  While it would be ideal for the customer to skip those questions, allowing the clock to not start until the loan officer tripped the application for disclosures, we all know that the chances of tha

0
J
1 month ago
A
amcelroyNew Participant
asked in Blend Platform Discussion

AIM for Income Using Direct Deposits

https://sf.freddiemac.com/articles/news/the-next-evolution-of-loan-product-advisor-asset-and-income-modeler-is-comingHas anyone thought about a workflow for the AIM for direct deposits until Blend is integrated for the direct deposit piece with LPA?  I haven’t been able to come up with one that is not duplicative, so was wondering if anyone else in the group had any thoughts.  Thank you in advance!  Andrew 

1
bstenstrom
Customer SME
1 month ago
D
Danny NegreteNew Participant
asked in Blend Platform Discussion

Borrower Self-Service Application - Current Employment

When a borrower is entering their employment info, it appears they must enter an End Date. Is there not an option/checkbox for “Currently Employed”? It appears the only to bypass this is to enter a false End Date or to omit current employment altogether. 

2
D
2 months ago
J
jsomeraNew Participant
posted in Blend Platform Discussion

Delay in loan exports from Blend to Encompass?

Is anyone else noticing delays in loans exporting from Blend to Encompass?

1
Ritesh
2 months ago
Ivan
IvanCommunity Manager
published in Blend Platform Discussion

Permissions required for the self-service administration settings

Certain role permissions are required to access the Administration, Settings, and Security options in the Setup section. If a user does not have access to a section in Setup, refer to this guide to learn which permissions are associated with each setting. This is in reference Phase Two Rollout of Customer Self-Service Administration. Visit the Release Notes announcement to learn more.  AdministrationUsersRequires the View users role permission to be set to AlwaysRole PermissionRequires the View roles role permission to be set to AlwaysCredentialsRequires the Edit-client system config permission to be set to Always SettingsOrganizationRequires the Edit-client system config permission to be set to AlwaysBrandingRequires the Edit-client system config permission to be set to Always SecuritySetup AuditRequires the Edit-client system config permission to be set to Always FAQsThe Admin menu option is goneSetup has replaced the Admin menu option. If you already had access to Admin, Setup will

600
Ivan
2 months ago
Jenna T
Jenna TNew Participant
asked in Blend Platform Discussion

Settlement Agent Workspace Errors and Issues Today

Hi There, Anyone else having trouble with the settlement agent workspace today? We’re seeing a lot of agents that can’t get docs or can’t get logged in. Timed out issues, and blank documents going through to them. I checked status.blend.com and didn’t see anything there. Not sure if there’s a different status page for the settlement agent workspace. Emailing Blend Notary support now too. Jenna T

2
Chelsea
2 months ago
ebrothers
ebrothersNew Participant
asked in Mortgage Suite Discussion

Present Housing Expense - LPA

Hi there.We are testing LO Toolkit in Beta and running into some LPA/DTI issues.  We have identified that Blend is sending mortgage payments input by lenders rather than the actual linked mortgage liability to LPA causing the feedback to be incorrect.  This could be detrimental if ratios are tight.  Is anyone else noticing this? We have also discovered that Blend is not sending the present housing expense if borrower rents.  Has anyone else noticed this?  

2
Chelsea
2 months ago

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