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121 Topics

N
nasherNew Participant
asked in Blend Platform Discussion

Military ID

How does everyone handle borrowers uploading Military ID’s. Since these ID’s are not supposed to be copied is there a way that can block or warn the borrower not to upload Military ID’s.

4
Chelsea
6 months ago
T
Trang SmithNew Participant
asked in Consumer Banking Suite Discussion

Notes from Blend to Encompass

Hello!How do your branch users communicate with your the loan processor about about on a loan? Our branch users don’t have access to encompass and we are using an outside ticketing system but looking for a more efficient way. We are hoping that Blend will be able to get the notes to sync back and forth with encompass but until that happens, we want to hear what everyone else is doing. Thanks! Trang

1
Ivan
6 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

How to re-sync the eConsent status from Blend to Encompass

Learn how to re-sync eConsent between Blend and Encompass when there is a mismatch. A mismatch may occur in situations where a borrower declines eConsent in Blend after they had originally accepted.eConsent status declined in BlendeConsent status in Encompass reflects “Accepted”Clear eConsent status from the Blend Integration form Get the latest eConsent status from Blend Verify that the eConsent status matches Clear eConsent status from the Blend Integration form1. Navigate to Forms in the Encompass file2. Open the Blend Integration form3. Click the X next to the CX.BLEND.B1.ECONSENT.STATUS field4. Click Reset Hash5. Save the loan file in Encompass Get the latest eConsent status from Blend1. Navigate to the Disclosure Tracking Tool in the Encompass file2. Click the B button in in the Disclosure History to get the latest eConsent status from BlendThe eConsent status in Encompass should now match the status in Blend. Verify that the eConsent status matches1. Click the magnifying glass i

3030
Ivan
7 months ago
Justin Knowles
Justin KnowlesNew Participant
posted in Consumer Banking Suite Discussion

Any other Jack Henry Silverlake Banks joined the community and want to connect?

Hello All, We are a Jack Henry Silverlake bank and wanted to put a note out in this community in the event other JH Silverlake banks wanted to collaborate on all things Blend. Let me know who wants to connect!

2
Chelsea
7 months ago
T
terry.davisNew Participant
asked in Mortgage Suite Discussion

Co-Piloting for Borrower Pairs

Is it possible to co-pilot for individual borrower pairs?  Have a situation were I can co-pilot for the primary borrower (pair 1) but cannot co-pilot for the secondary borrower (pair 2).  Thanks.

1
Chelsea
7 months ago
Ivan
IvanCommunity Manager
published in Blend Platform Discussion

Multi-Factor Authentication (MFA) FAQs

Have questions about Blend’s Multi-Factor Authentication (MFA)? This list includes some of the most frequently asked questions. Refer to Lender Multi-Factor Authentication (MFA) to learn more.What is MFA and what does it mean to reset MFA? I’m getting a “Something went wrong when verifying your token” error message I’m getting a “Token is invalid” error message The phone number has been updated in my Blend profile but I’m still not receive the code? I checked the “Remember me for 30 days” box but I’m still asked to enter a code each time I log in. Does Blend offer MFA for borrowers? I have an international phone number, will it work? Why am I not receiving a code? What is MFA and what does it mean to reset MFA?Multi-Factor Authentication (MFA) is a security feature that adds a layer of authentication on top of user credentials (email and password).In the context of Blend’s Token MFA (verification code), to reset MFA means to “forget” the phone number that was set up initially, allowing

2530
Ivan
7 months ago
R
RaltNew Participant
asked in Blend Platform Discussion

SLA Quarterly Report

Hello,I’m looking for the Quarterly SLA reports. I pulled them last year and saved this link for future reference : https://status.blend.com/uptime. You could go in and pull by quarters. I’m not finding it now or just not seeing it.  See snap shots. I can see and pull the quarters but no “Uptime”. Thank you  

2
R
7 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Guide to understanding Asset Statement follow-up events in Blend's activity log

Learn how to interpret activity events for Asset Statement follow-ups to understand when a borrower successfully connects their accounts, manually uploads copies of their statements, or removes their accounts.How to tell if Generated Asset Statements (GAS) were pulled or if the borrower manually uploaded a copy Successfully Generated Asset Statements Manually Uploaded Account Statements How to interpret events in the activity logs related to Assets. Borrower completed Choose Banking Institution Borrower completed Log in process Borrower removed an asset account Borrower removed document  How to tell if Generated Asset Statements (GAS) were pulled or if the borrower manually uploaded a copy Successfully Generated Asset StatementsWhen Generated Asset Statements (GAS) are pulled successfully, the event will be recorded in the Activity Feed as follows: API User: blend-23f06a2c8f6e@int.blendlabs.com added a documentFile Name{Borrower Last Name} - Linked Bank Statement - {Bank Name} Ban

3630
Ivan
7 months ago
J
jfitchie1New Participant
asked in Blend Platform Discussion

Information on existing lot loans and estimated cost to build on construction/perm loans

Happy Friday Blend Community!  From the Blend release notes dated 04/19 and 03/22, customers applying for a construction perm loan now have the ability to provide information on cost of construction and loans/ownership on the lot/land.  Given that this would then be considered a construction/perm refinance and also trips a TRID application, we are running into situations where the customer is either potentially just looking to see if they can get approved for a certain loan amount and/or they are wanting to build, but have not gotten to the point of where they have signed a contract with a builder yet. Before these two questions were implemented, we were able to consider them prospects and not have to send initial disclosures until the customer was ready, with construction contract in hand.  While it would be ideal for the customer to skip those questions, allowing the clock to not start until the loan officer tripped the application for disclosures, we all know that the chances of tha

0
J
7 months ago
A
amcelroyNew Participant
asked in Blend Platform Discussion

AIM for Income Using Direct Deposits

https://sf.freddiemac.com/articles/news/the-next-evolution-of-loan-product-advisor-asset-and-income-modeler-is-comingHas anyone thought about a workflow for the AIM for direct deposits until Blend is integrated for the direct deposit piece with LPA?  I haven’t been able to come up with one that is not duplicative, so was wondering if anyone else in the group had any thoughts.  Thank you in advance!  Andrew 

1
bstenstrom
Customer SME
7 months ago
D
Danny NegreteNew Participant
asked in Blend Platform Discussion

Borrower Self-Service Application - Current Employment

When a borrower is entering their employment info, it appears they must enter an End Date. Is there not an option/checkbox for “Currently Employed”? It appears the only to bypass this is to enter a false End Date or to omit current employment altogether. 

2
D
7 months ago
J
jsomeraNew Participant
posted in Blend Platform Discussion

Delay in loan exports from Blend to Encompass?

Is anyone else noticing delays in loans exporting from Blend to Encompass?

1
A
7 months ago
Ivan
IvanCommunity Manager
published in Blend Platform Discussion

Permissions required for the self-service administration settings

Certain role permissions are required to access the Administration, Settings, and Security options in the Setup section. If a user does not have access to a section in Setup, refer to this guide to learn which permissions are associated with each setting. This is in reference Phase Two Rollout of Customer Self-Service Administration. Visit the Release Notes announcement to learn more.  AdministrationUsersRequires the View users role permission to be set to AlwaysRole PermissionRequires the View roles role permission to be set to AlwaysCredentialsRequires the Edit-client system config permission to be set to Always SettingsOrganizationRequires the Edit-client system config permission to be set to AlwaysBrandingRequires the Edit-client system config permission to be set to Always SecuritySetup AuditRequires the Edit-client system config permission to be set to Always FAQsThe Admin menu option is goneSetup has replaced the Admin menu option. If you already had access to Admin, Setup will

1040
Ivan
7 months ago
ebrothers
ebrothersNew Participant
asked in Mortgage Suite Discussion

Present Housing Expense - LPA

Hi there.We are testing LO Toolkit in Beta and running into some LPA/DTI issues.  We have identified that Blend is sending mortgage payments input by lenders rather than the actual linked mortgage liability to LPA causing the feedback to be incorrect.  This could be detrimental if ratios are tight.  Is anyone else noticing this? We have also discovered that Blend is not sending the present housing expense if borrower rents.  Has anyone else noticed this?  

2
Chelsea
8 months ago
T
Trang SmithNew Participant
asked in Blend Platform Discussion

System Down?

Hi, My users are unable to send docs to blend from encompass right now and customers are unable to sign docs right now. Is the system down or having issues?Anyone else having problems like mine?Please advise ASAP. Thanks!

4
T
8 months ago
tburton
Customer SME
tburtonCustomer SME
asked in Mortgage Suite Discussion

VA Funding Fee/FHA Monthly MCC/Conventional MI

Hi all! - We are new Blend users and a question has arisen around how the VA Funding fee is being determined.  We are seeing 1.75% Funding fees for VA loans, when no VA scenario calls for a 1.75% funding fee.  We are are also seeing that the FHA Monthly MCC rate & Conventional MI rates need to be manually entered by our users, which does not seem right. I have not been able to find any documentation on this topic.  Can any of you share what you doing to ensure accurate information?Thank you! - Todd

3
tburton
Customer SME
8 months ago
K
karljohnsonNew Participant
asked in Blend Platform Discussion

Is there a Day One Certainty indicator outside of the DU report?

Is there any type of indicator that comes from Blend that identifies files that are Day One Certainty eligible? I’d like to be able to identify and report on this. So far I only know to open the DU findings to find this. I’m primarily looking for an Asset D1C indicator but will eventually want the same for Income D1C. When the Blend Asset Statement reference number comes over is that an indicator of D1C eligibility or are their exceptions where that would not be the case? Thanks. 

2
K
8 months ago
Ivan
IvanCommunity Manager
published in Blend Platform Discussion

How to upload or delete documents in Blend

If the borrower or your loan team uploads the incorrect document to a Blend loan, learn how to delete it and upload the correct document.Please note that uploading and deleting documents require the following role permissions.Upload - requires the Create documents role permissionDelete - requires the Delete documents role permissionIf the Upload or Delete action buttons are grayed out in Blend, please reach out to your administrator.  To upload a documentNavigate to the DOCS tab Click UploadLocate and select the document from your computer in the upload window Choose the Document type, Borrower, and Share With Click UploadAfter the document uploads successfully, it will be included in the Documents section. To delete a documentNavigate to the DOCS tab Click the ellipsis (...) button next to the document you wish to delete Click DeleteYou will be prompted to confirm before deleting the document.After confirming, the file will be deleted from the Blend application. Please note that this

2060
Ivan
8 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

The Work Number (TWN) Frequently Asked Questions

This is a list of FAQs on TWN. Refer to The Work Number (TWN) to learn more. What if the SSN doesn’t match?The SSN must match or TWN won’t return a successful hit. What if TWN fails?If TWN fails to return any results, W-2s and pay stubs will be added after the failure. Why did TWN fail/skip?The Activity feed in Blend will record TWN-related events and responses. You can apply the Activity Types by Milestone & Processes filter to view TWN events and review failure messages or reasons why TWN was skipped. Will TWN fail if the borrower has not given eConsent?eConsent is not required to run TWN successfully. Only the consumer report consent is required. Are we able to turn off TWN from running automatically for specific users?Setting the following role permissions to Never will restrict the ability for users to collect borrower consumer consent in Blend.Permission to run verification of income lender-side Permission to re-verify incomeSince consumer consent is required for TWN to run,

1330
Ivan
8 months ago
M
marquettawilliamsharrison1New Participant
asked in Blend Platform Discussion

Green dot on Blend Pipeline?

Does anyone know what the small green dot on the left of the loan on the Blend pipeline means? I’ve only seen this in Beta... 

2
M
8 months ago
B
BarbStruckNew Participant
asked in Blend Platform Discussion

Blend text with authorization code for LO not being received

Hi Everyone,We have one LO that is not getting the authorization code from Blend when they text the code to log in. The LO has TMobile for her carrier.Any thoughts?Barbara 

2
bstenstrom
Customer SME
8 months ago
L
LizSingNew Participant
asked in Blend Platform Discussion

Property type

Is it possible to edit property types?  Right now the only options are primary and second home.  We have different terms onPrimarySecond homeInvestment is it possible to add investment as a type?  This will alleviate many issues we have with our applications, thank you for reading!

3
A
8 months ago
Ivan
IvanCommunity Manager
posted in Blend Platform Discussion

Hard credit consent status is still pending?

Blend captures hard credit on application submit. A pending status may indicate that:The application has not been started or submitted by the borrower. The loan officer performed a Take Over on the application.If the application has not been exported to the LOS, a loan officer can manually update the hard credit consent status in Blend. This is located under Borrower information > Consent.After updating the application, click Save Changes.

0
Ivan
8 months ago
T
Trang SmithNew Participant
asked in Blend Platform Discussion

Piggyback Loans

Hello ALLLLL,I am curious to what everyone is doing with piggyback loans. If the 1st loans is originated in Blend and then exported into Encompass, then the piggyback loan is created in Encompass, are you able to get the piggyback loan to e-disclose in Blend and do follow ups? Do you have someone in ops create the piggyback loan in Blend? Or is there another way to go about this? Thanks for all your help and input!Trang

0
T
8 months ago
ebrothers
ebrothersNew Participant
posted in Blend Platform Discussion

Email Notifications

Hey Blend Community.Hope you are all doing great.  We just launched Blend and finding the email notifications overwhelming for users and customers.  When we were testing we hadn’t recognized Blend sends the same email notifications to customers and lenders in different orders rather than one email to all 3, for example:Borrower Co-Borrower Lenderthen another email in a different order to Co-Borrower Borrower Lenderand another to just the LenderWhen we had asked about turning some of the notifications off or combining the emails, we were told that all other Blend clients found value in the duplicated emails.  Does anyone have any suggestions?  We would love to hear from you.  Thank you for listening.  Hope you all have a great afternoon.Elizabeth  

3
kklumper
9 months ago

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