Ask the Community
Browse questions and answers or post your own
The Work Number (TWN) Frequently Asked Questions
This is a list of FAQs on TWN. Refer to The Work Number (TWN) to learn more. What if the SSN doesn’t match?The SSN must match or TWN won’t return a successful hit. What if TWN fails?If TWN fails to return any results, W-2s and pay stubs will be added after the failure. Why did TWN fail/skip?The Activity feed in Blend will record TWN-related events and responses. You can apply the Activity Types by Milestone & Processes filter to view TWN events and review failure messages or reasons why TWN was skipped. Will TWN fail if the borrower has not given eConsent?eConsent is not required to run TWN successfully. Only the consumer report consent is required. Are we able to turn off TWN from running automatically for specific users?Setting the following role permissions to Never will restrict the ability for users to collect borrower consumer consent in Blend.Permission to run verification of income lender-side Permission to re-verify incomeSince consumer consent is required for TWN to run,
Hard credit consent status is still pending?
Blend captures hard credit on application submit. A pending status may indicate that:The application has not been started or submitted by the borrower. The loan officer performed a Take Over on the application.If the application has not been exported to the LOS, a loan officer can manually update the hard credit consent status in Blend. This is located under Borrower information > Consent.After updating the application, click Save Changes.
Hello ALLLLL,I am curious to what everyone is doing with piggyback loans. If the 1st loans is originated in Blend and then exported into Encompass, then the piggyback loan is created in Encompass, are you able to get the piggyback loan to e-disclose in Blend and do follow ups? Do you have someone in ops create the piggyback loan in Blend? Or is there another way to go about this? Thanks for all your help and input!Trang
Hey Blend Community.Hope you are all doing great. We just launched Blend and finding the email notifications overwhelming for users and customers. When we were testing we hadn’t recognized Blend sends the same email notifications to customers and lenders in different orders rather than one email to all 3, for example:Borrower Co-Borrower Lenderthen another email in a different order to Co-Borrower Borrower Lenderand another to just the LenderWhen we had asked about turning some of the notifications off or combining the emails, we were told that all other Blend clients found value in the duplicated emails. Does anyone have any suggestions? We would love to hear from you. Thank you for listening. Hope you all have a great afternoon.Elizabeth
Borrower Password Reset Process
NoteThis article only applies to borrowers who log in using Blend credentials. Single Sign-On (SSO) borrowers should follow their online banking password reset procedures. This process will not trigger a password reset email for SSO borrowers. The password reset process for borrowers is very similar to that of a lender account. Follow the steps below to assist your borrower in resetting their password if needed. First, check if the borrower has activated their account.Password reset emails will only be sent if the borrower has activated their account in Blend. If the borrower has not activated their account, re-send an invitation from Blend. The invitation email will include an activation link so they can create a new password.If the borrower has activated their accountInstruct the borrower to:Visit the apply portal (i.e., apply.lender.com). If you are not sure of the URL, feel free to re-send an invitation, the invitation will include a login link. Click Trouble signing in? Enter the
Troubleshooting Email Delivery
If you or your borrower are not receiving emails from Blend, here is what you can do.Give it a few minutesAlthough emails are expected to be sent and delivered almost immediately, sometimes there may be a delay. Check status.blend.com to ensure there are no incidents impacting email delivery. Try againIf you are sending an invitation or trying to reset a password, simply try again. Check your email storage spaceEmails can accumulate over time taking storage space that is offered by your email service provider. If your storage is full, it might be time for a Spring cleanup. Make sure you have enough storage space to continue receiving emails. Check your internet connectionTry visiting a different website such Blend.com, help.Blend.com, or Google.com to make sure you are connected to the internet and try again. If none of the websites are loading, reach out to your internal IT or support team for assistance. Check other inbox foldersMake sure you are viewing All Mail and not a specific f
Why does eConsent show as given if the borrower has not activated their account?
This behavior is expected in the following scenarios: Borrower’s email is changedChanging a borrower’s email address will require the borrower to activate their account using the new email. However, the eConsent status will remain unless the borrower is removed from the application in Blend. Shared applicationThe primary borrower can give eConsent on behalf of the co-borrower on shared applications as long as they answer Yes to the following questions during the Getting Started section:We'll need to collect personal, income, and asset information about John Homeowner. We'll also need certain consents from John to process this application. Do you have access and authorization to provide this information and consent on behalf of [Cob-orrower]? Do you and [Co-borrower] agree to share personal and financial information with each other?At the end of the Getting to Know You section, the primary borrower will be prompted to confirm that they have read and agree to eConsent on behalf of the c
Added, removed, or switched a borrower in Encompass using the KensieMae plugin but it didn't sync to Blend?
NoteThis article applies to Encompass users that utilize the KensieMae plugin.If you add, remove, or change borrower positions on an Encompass loan that is synced to Blend, you will be prompted to confirm changes on the Blend - Confirm Applicant Info screen.The user must click Confirm in order to sync the changes back to Blend.Failing to do so will not push the changes back to Blend and will break the sync. As a result, the following functionality will be impacted:Borrower data and eConsent sync Issuing disclosures Loan status sync Importing documentsPlease note that the Blend - Confirm Applicant Info will only appear if the loan is currently synced to Blend. If it does not appear, the sync is likely broken. The KM logs will help confirm if there are any errors with the integration.Gather the KM logsWhen a borrower sync break occurs, the KensieMae logs will record the following error:Error: Authentication requiredLearn how to retrieve the KensieMae logs.Fix the syncTo fix the sync in t
Blend Troubleshooting Resources
Our goal is that your experience in Blend is as smooth as possible. However, if you experience an issue, there are several general troubleshooting steps you can take that will help resolve most issues. We’ll cover each step starting with the path of least resistance Check our Blend Status PageVisit status.blend.com to check if there are any incidents that may be impacting the task you are trying to complete. Refer to Blend Status Page to learn more about subscribing to Blend Status updates. Search in Blend Community or Help CenterAs we collaborate more, the Blend Community grows. Chances are your question has been asked and answered before. Start by searching your question in Blend Community and Help Center. Check the support section in Help CenterYou can find dozens of articles in Blend’s Help Center. The General Questions and Support section includes several support and troubleshooting articles. Make sure you visit the section and see if your topic already exists. Troubleshooting in
Copy Loan Frequently Asked Questions
This is a list of FAQs on the Copy Loan feature. Refer to Copy an Existing Loan to learn more about the feature. Do borrowers have the ability to edit new applications created using this feature?Yes. Remember to invite the borrower after creating the application so they can complete it. What types of loans can be created using the Copy Loan feature?The following loan types are supported:Mortgage Canada Mortgage HELOC HELOAN Personal Loan Personal Line of Credit Auto Credit Card Specialty VehicleNote: Only the loan types that are enabled for your institution will be displayed. The user’s role permission must allow for creating new loans. What information is copied over?Borrower information Name Phone number DOB SSN Addresses Dependent ages Schooling years Citizenship status Co-borrowers (except for Credit Card loans) Income Employers Real Estate Owned Are there any limitations on which applications can be copied?Users can copy any loan they have access to within their pipeline.
Blend Status Page
Subscribe to the Blend Status page Visit Blend Status (status.blend.com) and subscribe to receive status updates via:Email Text Messages Slack message RSS Feed You can always unsubscribe if desired.If you are experiencing technical issues please refer to Troubleshooting in Blend first. If the issue persists, follow Reporting a bug to Blend Support and let us know.
Closing Cost template not applying fully in Encompass
Hi, I’m not sure when it started but it was reported to me on 3/7. When a loan is imported into Encompass from Blend it seems to be applying the right Loan Program and data template but the closing cost template its not applying all of the elements. In my template for lines 1316 and 1317 of the Itemization I have it set to read Real Estate commission (which it does) but I also have it set to check the Seller obligated box in the fee ( and this is not being checked). I have looked at loans started in Encompass and the field (newhud2.x4473) is set to Y but when I look at blend started loans this field is set to N. But the Closing Cost template field (1783) shows the correct template. If I re-load the template it will populate the field as expected and set it to Y. I just don’t even know where to go from here to figure out why its not working. thank you
How do I verify if the borrower has activated their account in Blend?F.A.Q.
If the borrower reports they aren’t receiving password reset emails, it’s possible that:The borrower has not activated their account. The borrower activated their account using SSO* (Single Sign On). Password reset emails will not be sent to users that log in via SSO. Learn How to identify the login method for a borrower.*For institutions that have SSO configured. The Activity Feed and the Email invitation message will indicate if a borrower has activated their account. Activity FeedOpen the search function on your computer (Ctrl+F on Windows, Command-F on macOS) and search for “logged in.” If the event is present in the Activity Feed, the borrower has activated their account. Email InvitationFor activated accounts, the email invitation message will include“You can now continue your new loan application online using the same credentials you used before.”In comparison, the email invitation for borrowers that have not activated their accounts will not include the message indicated above
How to identify the login method for a borrower
If your organization is configured with consumer Single Sign On (cSSO), borrowers can choose to log in with their online banking credentials or Blend credentials (email and password) during activation. Knowing the borrower’s login method is helpful in situations where they need assistance with a password reset. If a borrower tries to reset their password in Blend and their login method is SSO, there will not be any password reset emails from Blend. The borrower will need to follow their online banking password reset procedures. To identify the borrower’s login method we will need to look into the MISMO file and search for CustNumber. If this element is present in the MISMO, the borrower’s login method is SSO. Here is how to get there: Download the Application PackageOpen the application in Blend. Click the ellipsis button. Select Download application package. Open and view the contents in the MISMO fileNavigate to the downloaded zipped folder and unzip the files. Locate the MISMO_3.4.
Can I merge applications in Blend?
We understand there are situations where borrowers mistakenly fill out separate applications when the intention was to fill out a shared application. Although the merging of applications is not a supported feature in Blend at the moment, here are a few paths worth considering to help you and your borrowers move forward with the application process. If the application status is in the beginning stages.Consider archiving the applications. Create and invite the borrowers to a new shared application.If the intended co-borrower began a new application instead of responding to the primary borrower’s invitation.Advise the intended co-borrower to accept the invitation from the primary borrower and complete the application. Archive the application that was filled out unintentionally. If the intended co-borrower isn’t willing to fill out a new application.Perform a Lender Take-Over on the application in progress and manually enter the co-borrower information on the loan you'd like to move forwa
How do I check the eConsent status in Blend?
You can find the eConsent status in the Borrower Information section, Compliance Report, and the Activity Feed in Blend. Borrower InformationYou can find the current Electronic Consent (eConsent) status in the Borrower information section of the lender application. You will find one of the three different statuses. – eConsent Pending √ eConsent Given X eConsent Declined Compliance ReportThe Blend Compliance Report will indicate the eConsent status in the report's Key Events and Electronic Consent sections. The Compliance Report is included in the Blend Application Package. Visit Docs tab to learn how to download the Application Package. Key Events Electronic Consent Activity FeedIf your organization is configured to request eConsent as a separate task during application submission, the activity feed will record the action as true or false. The Activity feed will also display this event if eConsent is given by the borrower after it was manually declined in the lender applica
How to get the most out of 'Ask the Community'
Hi All,The ‘Ask the Community’ forum of the Blend Community is the right place for you to bring all of your Blend questions! Have a question about how to use or configure a certain functionality? Curious as to why you should enable a new feature? Pose your questions here for all Community members. You can post a question any time by selecting the ‘Create a Posting’ button in the top right corner. You will need to be registered and logged in to post a question. Pro Tips: 🔍 Search firstYour question might have been asked--and answered--before. Or you might find another helpful post with our federated search that searches other platforms as well!🛎 Ask the Community or Open a Support Ticket?Community is a great place to ask product functionality questions: How do I…. Is it possible to… How are other customers doing... Support is here to help troubleshoot and solve for: Error messages Troubleshoot something not working as expected Investigating specific cases and loans Enabling n
Settlement Agent Workspace Frequently Asked Questions
Here is a list of 5 FAQs for Settlement Agents using Blend’s Workspace. Visit the Blend Settlement Agent Workspace section in our Help Center to learn more. What can I do if I entered the wrong MFA method (email/phone number) and I need to switch it?We can help. Reach out to firstname.lastname@example.org and let us know. To expedite the process, please include the following information in your email.The correct phone number or email The loan number of the closing file The name of the lending institution The full name of the borrower Why am I getting a “Not authorized” error message?“Not authorized” is shown if the temporary password has expired or is incorrect. Please make sure the temporary password is entered correctly in its entirety (it may include special characters). If the temporary password expired, reset your password. Why am I getting a “Not found” error message?“Not found” is shown if the email is incorrect. Use the email assigned to the closing. How do I check the e-sign status o
Already have an account? Login
Blend Employee LoginBlend Employee SSO
Join us in the Community!
No account yet? Create an account
Blend Employee LoginBlend Employee SSO
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.