Question

Blend Sign/OneSpan Font Size Issues - IRS Rejections

  • 22 November 2022
  • 1 reply
  • 27 views

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Is anyone else getting IRS rejections of 4506-C forms signed with OneSpan again? This happened previously and OneSpan supposedly increased the font size, but it does not appear they increased it sufficiently as we are getting IRS rejections again.


1 reply

Hi @jsomera ,

I’m so sorry to hear this may be an issue. Would you please file a support ticket and provide the following details so we can investigate this issue as soon as possible:

  1. The name of your IVES vendor eg. CoreLogic, DataVerify, Equifax etc.
  2. Providing the exact response that the IRS/IVES vendor had provided
  3. A link to any impacted document IDs so we can review internally. You can find this by opening the document from the lender portal ‘Documents’ Tab and just copying and pasting the entire URL into your ticket. eg. yourblendurl.com/api/loans/20e59c6e-f783-4ca8-b2a7-b622719c1f8d/documents/04dd2b43-fbd1-424e-a9e4-7643515103b2/download?inline=true
  4. A link to any ‘accepted’ tax transcript document IDs since the update was enabled.

 

Thank you so much for bringing this to our attention and for any additional information you can provide.

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