Borrower Password Reset Process

  • 26 April 2022
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Note

  • This article only applies to borrowers who log in using Blend credentials. Single Sign-On (SSO) borrowers should follow their online banking password reset procedures.
  • This process will not trigger a password reset email for SSO borrowers.

 

The password reset process for borrowers is very similar to that of a lender account. Follow the steps below to assist your borrower in resetting their password if needed.

 

First, check if the borrower has activated their account.

  • Password reset emails will only be sent if the borrower has activated their account in Blend.
  • If the borrower has not activated their account, re-send an invitation from Blend. The invitation email will include an activation link so they can create a new password.

If the borrower has activated their account

Instruct the borrower to:

  • Visit the apply portal (i.e., apply.lender.com). If you are not sure of the URL, feel free to re-send an invitation, the invitation will include a login link.
  • Click Trouble signing in?
  • Enter the email associated with the application in Blend.
  • Click Send link.
  • The borrower must click the Reset Password link that was sent to their email address.
  • The borrower will be directed to the portal where they can create and confirm a new password.

Things to note

  • Password resets requests will be logged in the Communication log (COMMS).
  • The email must be entered correctly. For security purposes, Blend will not alert the borrower if the email was entered incorrectly, or whether it exists.
  • If the borrower indicates they are not receiving a password reset email
  • If the borrower reports that they are not receiving a password reset email, refer to Troubleshooting Email Delivery.

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