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Delayed Emails after a completed follow up

  • 31 August 2022
  • 2 replies
  • 25 views

It’s taking nearly 25 minutes for the email notification to come through to me after signatures have been completed in Blend. Is this normal or should they be instantaneous? Same thing happens for any document uploads, about 25 minute delay until receiving notification email of completion of any follow ups.

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Best answer by Chelsea 11 September 2022, 23:22

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Userlevel 5
Badge +11

Hi @btravers44 ,

I have opened a ticket for you with Support so that they can look into this to see if the delay is to be expected or if there is an issue they can resolve. 

Userlevel 5
Badge +11

From Support: Notifications will sometimes pause until there are enough completed follow-ups queued up. If you issued multiple follow-ups you may not receive a notifications until several tasks are completed.

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