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Disclosures failing to export to Encompass?

  • 12 July 2022
  • 3 replies
  • 82 views
J
Badge +1

Is anyone else experiencing issues with signed disclosures failing to export to Encompass?

 

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Best answer by Chelsea 5 August 2022, 18:30

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Chelsea
Userlevel 5
Badge +11

Hi @jsomera ,

Thanks for reaching out, I’m opening a ticket with Support for you so that they can look into your configuration and investigate any issues you are experiencing.

 

For anyone else, if you experience issues like this, please open a case with Support. 

Chelsea, Community Manager, Blend
luba.mainz
Userlevel 2
Badge +3

We have this happen once in awhile usually has to do with the loan itself and the link between encompass and blend breaking.

Chelsea
Userlevel 5
Badge +11

Hi @jsomera ,

Happy Friday! I’m just following up on this thread to close the loop here in the Community. It looks like this case of disclosures failing to export to Encompass was a delay linked to Mace’s Service CPU being maxed out for a period of time in regards to the Blend/Mace integration.  This issue should now be resolved. If you have any further questions, please reach out to Support.

I hope you have a fantastic weekend!

 

Chelsea, Community Manager, Blend

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