How to identify the login method for a borrower

  • 9 April 2022
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If your organization is configured with consumer Single Sign On (cSSO), borrowers can choose to log in with their online banking credentials or Blend credentials (email and password) during activation.


Knowing the borrower’s login method is helpful in situations where they need assistance with a password reset. If a borrower tries to reset their password in Blend and their login method is SSO, there will not be any password reset emails from Blend. The borrower will need to follow their online banking password reset procedures.


To identify the borrower’s login method we will need to look into the MISMO file and search for CustNumber. If this element is present in the MISMO, the borrower’s login method is SSO. Here is how to get there:


Download the Application Package

  1. Open the application in Blend.
  2. Click the ellipsis button.
  3. Select Download application package.


Open and view the contents in the MISMO file

  1. Navigate to the downloaded zipped folder and unzip the files.
  2. Locate the MISMO_3.4.0 XML (Extensible Markup Language) file.
  3. Right-click on the file and select Open WIth.
  4. Choose Google Chrome, Microsoft Edge, or any other XML viewer application.



An XML viewer application is required in order to view the MISMO file contents. If you don't have an XML application, both Google Chrome and Microsoft Edge are XML viewers.


Search for the tag

  1. Open the search function on your computer (Ctrl+F on Windows, Command-F on macOS).
  2. Search for CustNumber.

If the borrower’s login method is SSO, the MISMO will display the customer number within the element tags.


If the CustNumber tag is not present, the borrower’s login method is email and password if they have already activated their account.

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