Blend Platform Discussion
Can't find what you're looking for? Ask it here!
- 61 Topics
- 103 Replies
It’s taking nearly 25 minutes for the email notification to come through to me after signatures have been completed in Blend. Is this normal or should they be instantaneous? Same thing happens for any document uploads, about 25 minute delay until receiving notification email of completion of any follow ups.
Have questions about Blend’s Multi-Factor Authentication (MFA)? This list includes some of the most frequently asked questions. Refer to Lender Multi-Factor Authentication (MFA) to learn more.What is MFA and what does it mean to reset MFA? I’m getting a “Something went wrong when verifying your token” error message I’m getting a “Token is invalid” error message The phone number has been updated in my Blend profile but I’m still not receive the code? I checked the “Remember me for 30 days” box but I’m still asked to enter a code each time I log in. Does Blend offer MFA for borrowers? I have an international phone number, will it work? Why am I not receiving a code? What is MFA and what does it mean to reset MFA?Multi-Factor Authentication (MFA) is a security feature that adds a layer of authentication on top of user credentials (email and password).In the context of Blend’s Token MFA (verification code), to reset MFA means to “forget” the phone number that was set up initially, allowing
Hello,I’m looking for the Quarterly SLA reports. I pulled them last year and saved this link for future reference : https://status.blend.com/uptime. You could go in and pull by quarters. I’m not finding it now or just not seeing it. See snap shots. I can see and pull the quarters but no “Uptime”. Thank you
Happy Friday Blend Community! From the Blend release notes dated 04/19 and 03/22, customers applying for a construction perm loan now have the ability to provide information on cost of construction and loans/ownership on the lot/land. Given that this would then be considered a construction/perm refinance and also trips a TRID application, we are running into situations where the customer is either potentially just looking to see if they can get approved for a certain loan amount and/or they are wanting to build, but have not gotten to the point of where they have signed a contract with a builder yet. Before these two questions were implemented, we were able to consider them prospects and not have to send initial disclosures until the customer was ready, with construction contract in hand. While it would be ideal for the customer to skip those questions, allowing the clock to not start until the loan officer tripped the application for disclosures, we all know that the chances of tha
https://sf.freddiemac.com/articles/news/the-next-evolution-of-loan-product-advisor-asset-and-income-modeler-is-comingHas anyone thought about a workflow for the AIM for direct deposits until Blend is integrated for the direct deposit piece with LPA? I haven’t been able to come up with one that is not duplicative, so was wondering if anyone else in the group had any thoughts. Thank you in advance! Andrew
When a borrower is entering their employment info, it appears they must enter an End Date. Is there not an option/checkbox for “Currently Employed”? It appears the only to bypass this is to enter a false End Date or to omit current employment altogether.
Certain role permissions are required to access the Administration, Settings, and Security options in the Setup section. If a user does not have access to a section in Setup, refer to this guide to learn which permissions are associated with each setting. This is in reference Phase Two Rollout of Customer Self-Service Administration. Visit the Release Notes announcement to learn more. AdministrationUsersRequires the View users role permission to be set to AlwaysRole PermissionRequires the View roles role permission to be set to AlwaysCredentialsRequires the Edit-client system config permission to be set to Always SettingsOrganizationRequires the Edit-client system config permission to be set to AlwaysBrandingRequires the Edit-client system config permission to be set to Always SecuritySetup AuditRequires the Edit-client system config permission to be set to Always FAQsThe Admin menu option is goneSetup has replaced the Admin menu option. If you already had access to Admin, Setup will
Is there any type of indicator that comes from Blend that identifies files that are Day One Certainty eligible? I’d like to be able to identify and report on this. So far I only know to open the DU findings to find this. I’m primarily looking for an Asset D1C indicator but will eventually want the same for Income D1C. When the Blend Asset Statement reference number comes over is that an indicator of D1C eligibility or are their exceptions where that would not be the case? Thanks.
If the borrower or your loan team uploads the incorrect document to a Blend loan, learn how to delete it and upload the correct document.Please note that uploading and deleting documents require the following role permissions.Upload - requires the Create documents role permissionDelete - requires the Delete documents role permissionIf the Upload or Delete action buttons are grayed out in Blend, please reach out to your administrator. To upload a documentNavigate to the DOCS tab Click UploadLocate and select the document from your computer in the upload window Choose the Document type, Borrower, and Share With Click UploadAfter the document uploads successfully, it will be included in the Documents section. To delete a documentNavigate to the DOCS tab Click the ellipsis (...) button next to the document you wish to delete Click DeleteYou will be prompted to confirm before deleting the document.After confirming, the file will be deleted from the Blend application. Please note that this
Blend captures hard credit on application submit. A pending status may indicate that:The application has not been started or submitted by the borrower. The loan officer performed a Take Over on the application.If the application has not been exported to the LOS, a loan officer can manually update the hard credit consent status in Blend. This is located under Borrower information > Consent.After updating the application, click Save Changes.
Hello ALLLLL,I am curious to what everyone is doing with piggyback loans. If the 1st loans is originated in Blend and then exported into Encompass, then the piggyback loan is created in Encompass, are you able to get the piggyback loan to e-disclose in Blend and do follow ups? Do you have someone in ops create the piggyback loan in Blend? Or is there another way to go about this? Thanks for all your help and input!Trang
Hey Blend Community.Hope you are all doing great. We just launched Blend and finding the email notifications overwhelming for users and customers. When we were testing we hadn’t recognized Blend sends the same email notifications to customers and lenders in different orders rather than one email to all 3, for example:Borrower Co-Borrower Lenderthen another email in a different order to Co-Borrower Borrower Lenderand another to just the LenderWhen we had asked about turning some of the notifications off or combining the emails, we were told that all other Blend clients found value in the duplicated emails. Does anyone have any suggestions? We would love to hear from you. Thank you for listening. Hope you all have a great afternoon.Elizabeth
Join us in the Community!
No account yet? Create an account
Blend Employee LoginBlend Employee SSO
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.