Question

Is anyone else having trouble sending multiple follow up custom docs in one email?

  • 7 October 2022
  • 1 reply
  • 32 views

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I have some custom follow up docs and I am occasionally having trouble when sending more than one simultaneously.  Sometimes it works and other times I get an error. (Unexpected error occurred. Please try again) This happens when sending from various computers.

 When it happens, I have to send the docs out one at a time and I don’t receive any errors. I’m sending the same exact docs, just separately. 

Thanks,

Charlie


1 reply

Userlevel 3
Badge +5

Hi Charlie,

I just opened and escalated a ticket with Blend. I have a custom manual follow up global template that is pre-setup for docusign. When I send that template/follow up on it’s own, it goes through to the borrower fine. But if I add even one document to the list, I get the same error you are receiving. I have sent them my network logs so they can review when the error happens.

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