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Mobile App Error

  • 23 May 2022
  • 4 replies
  • 36 views

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I have a Loan Officer getting an error when trying to access the Blend mobile app. They are getting “action is blocked” Any ideas why they are getting this error? 

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Best answer by Chelsea 5 August 2022, 18:17

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Userlevel 4
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Hi @z092258,

I see that you are already working directly with support through a Support ticket to find a resolution to this. To minimize redundancies and not duplicate effort, we ask that you not post the same issues in the Community for which you’ve already opened a Support Ticket. Having the question in multiple channels could slow a resolution as the same teams are supporting the Community and Help Center. Support will continue to work on this issue with you via your ticket.

I will post any resolution notes here for others to find as well once a resolution is found.

Thanks!

-Chelsea

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I didn’t realize a ticket created when I asked the question. Good to know going forward. Thank you!

Userlevel 4
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Hi @z092258 ,

Just wanted to follow up on this post. I see that the Support ticket was closed, but I don’t have resolution notes to share here. If ever your Loan Officer experiences experiences difficulties accessing Blend on their mobile app again, please reach out to support and open a new ticket. We’re happy to get on a call and troubleshoot it further. You can reference Ticket #278726 as the original case.

Have a wonderful day!

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Hi Chelsea,

Thank you for the follow up I have not heard back from the user after many attempts to help. I will open another ticket if they still have the issue.

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