Multi-Factor Authentication (MFA) FAQs

  • 23 June 2022
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Have questions about Blend’s Multi-Factor Authentication (MFA)? This list includes some of the most frequently asked questions. Refer to Lender Multi-Factor Authentication (MFA) to learn more.

 

What is MFA and what does it mean to reset MFA?

Multi-Factor Authentication (MFA) is a security feature that adds a layer of authentication on top of user credentials (email and password).

In the context of Blend’s Token MFA (verification code), to reset MFA means to “forget” the phone number that was set up initially, allowing users to enter a new phone number the next time they log in to Blend.

MFA will typically need to be reset when a user no longer has access to the phone number the code is being sent to.

 

I’m getting a “Something went wrong when verifying your token” error message

The code may have expired. Click Resend Code to receive a new one. Refer to Resend Code to learn more.

 

I’m getting a Token is invalid” error message

Some of the reasons that can cause this error are:

  • The code has expired
  • The code was not typed in completely and may be missing one or more digits
  • The code should only contain numbers. Make sure there are no letters, special characters, or spaces introduced when typing

This can be resolved by clicking Resend Code to get a new verification code.

 

The phone number has been updated in my Blend profile but I’m still not receive the code?

The phone number listed in your Blend user profile is not linked to the MFA service. Please reach out to Blend Support or your Blend administrator if you need assistance with resetting your MFA.

 

I checked the “Remember me for 30 days” box but I’m still asked to enter a code each time I log in.

This feature requires browser cookies to be enabled. There could be a few reasons you are prompted to enter a verification code after checking the box.

Browser cookies are blocked or disabled
  • If cookies are blocked or disabled on your browser, you will be asked to enter a verification code each time you log in.
  • If you are browsing in Incognito or InPrivate window, cookies will not be stored during your session. You will be asked to enter a verification code.

For Google Chrome, refer to Allow or Block Cookies for more information.

Browser settings
  • There are browser settings that automatically clears cookies when you close all windows. Check your browser settings.
  • If you work on a managed computer, your browser may have a policy that automatically clears cookies. Managed computers and policies are controlled by your IT department.

For Google Chrome, refer to Delete cookies after you close Chrome for more information.

 

Does Blend offer MFA for borrowers?

Currently, Blend does not offer MFA for borrowers.

 

I have an international phone number, will it work?

Sending codes to international phone numbers is currently not supported. Consider using a third party authenticator app such as Authy if needed.

 

Why am I not receiving a code?

Check out Blend text with authorization code for LO not being received or refer to If you're not receiving an MFA code to learn what you can do.


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