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Text Opt option

  • 28 September 2022
  • 3 replies
  • 71 views

Client received the first verification text and chose to opt out of future text. The client now wants to receive texts concerning his application. Is there a way to change the text option back to opting in?

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Best answer by Chelsea 30 September 2022, 22:45

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3 replies

Userlevel 3
Badge +4

Hey @Diamo 

Under the Lender Application, there should be  a section called “Manage Borrowers & SMS”.  You should be able to manually change the opt-in/opt-out settings for the borrower there.

Userlevel 1
Badge +1

Hi Diamo,

According to the SMS product guide:

Once opted out, the only way to resume text messages would be for the borrower to reply to the
thread with START or UNSTOP to resume messages.

Hope that helps!

-Brian

Userlevel 5
Badge +11

Hi @Diamo ,

I checked in with Product just for a little clarity:

  • I can confirm, only borrowers are able to opt back into SMS. Lenders are not able to opt in the borrowers due to TCPA regulations.
  • To opt back in, the borrower will need to text the word ‘START’ to the toll-free number to opt back in.
  • If the SMS thread has been deleted, borrowers create a new SMS message to the toll free number that is used for SMS updates. (Found in the Toll-Free Verification Form that was filled out when Blend customers signed up for SMS Updates)

Here’s a related article that has more information about SMS functionality: 

https://community.insided.com/product-updates/the-new-q-a-dashboard-5269

Hope this helps. Have a great weekend!

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