Client received the first verification text and chose to opt out of future text. The client now wants to receive texts concerning his application. Is there a way to change the text option back to opting in?
Best answer by Chelsea
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Userlevel 3
+6
Hey
Under the Lender Application, there should be a section called “Manage Borrowers & SMS”. You should be able to manually change the opt-in/opt-out settings for the borrower there.
Userlevel 1
+2
Hi Diamo,
According to the SMS product guide:
Once opted out, the only way to resume text messages would be for the borrower to reply to the
thread with START or UNSTOP to resume messages.
Hope that helps!
-Brian
Userlevel 5
+11
- Blend Employee
- 132 replies
-
30 September 2022
- Answer
Hi
I checked in with Product just for a little clarity:
- I can confirm, only borrowers are able to opt back into SMS. Lenders are not able to opt in the borrowers due to TCPA regulations.
- To opt back in, the borrower will need to text the word ‘START’ to the toll-free number to opt back in.
- If the SMS thread has been deleted, borrowers create a new SMS message to the toll free number that is used for SMS updates. (Found in the Toll-Free Verification Form that was filled out when Blend customers signed up for SMS Updates)
Here’s a related article that has more information about SMS functionality:
https://community.insided.com/product-updates/the-new-q-a-dashboard-5269
Hope this helps. Have a great weekend!
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