Unassigned Application Notifications - triggering too frequently

  • 27 October 2022
  • 3 replies
  • 21 views

Userlevel 1
Badge +2

HI Chelsea, I noticed a change overnight that these notifications how come every 15-20 minutes. Is this supposed to be happening? If so, PLEASE tell me there’s a way to go back to only every 4 hours. 


3 replies

Userlevel 5
Badge +11

Hi @Jenna T ,

I am reaching out internally to investigate this further.

Userlevel 5
Badge +11

Hi @Jenna T ,

Thank you for flagging this. I just confirmed with the Engineering team that this is a known issue that they are actively working to resolve as quickly as possible. They will roll out a fix automatically (no need to open individual tickets) as soon as a solution is finalized.

Userlevel 5
Badge +11

Hi @Jenna T ,

I’m happy to report that our development team has deployed a hotfix to our email service which should solve the frequent email notifications. Unassigned loan notifications should now resume the normal 4-hour cadence as they have prior. I hope you have a fantastic rest of your day.
Happy Almost-Friday!

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