Mortgage Suite Discussion

Go beyond the point-of-sale.

  • 17 Topics
  • 15 Replies

17 Topics

Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Positive Rental History Payment FAQsF.A.Q.

This article will answer some of the frequently asked questions on how Blend supports Freddie Mac’s on-time rent payment history enhancement in Loan Product Advisor® (LPA) and Fannie Mae’s rent payment historyenhancement in DU. How can we verify that the feature is working?After the feature has been enabled, the findings report will display a message if the borrower met the requirements. Can I obtain a copy of the 12-month asset data?Blend does not generate a report with the 12 month asset data. The data is sent behind the scenes. Why do Generated Asset Statements continue to show only 60 days of data?Blend will continue to produce Generated Asset Statements (GAS) for 60 days. The 12 month asset data is sent behind the scenes. Will this feature apply to prior loans?The feature isn’t retroactive and will apply to new loans after the feature is enabled. Is this available for all LOs?This feature is available to clients that run DU and/or LPA in Blend. Does it auto push the data to Encomp

510
Ivan
1 month ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Where are the follow ups I prepared for the borrower?F.A.Q.

Some of the most frequently asked questions to Blend Support include:I prepared several follow ups but they were not sent to the borrower I can’t find the follow ups I prepared yesterday The follow ups disappearedGood news is, the follow ups do not disappear unless they are manually deleted. More often than not, what happens is that the follow ups are saved as a draft and not sent to the borrower. In the Follow-ups tab, click View Saved Draft to see the follow ups that were prepared previously. Refer to If you're not ready to send follow ups just yet, save them as a draft to learn more on how this feature works.

390
Ivan
2 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

How to re-sync the eConsent status from Blend to Encompass

Learn how to re-sync eConsent between Blend and Encompass when there is a mismatch. A mismatch may occur in situations where a borrower declines eConsent in Blend after they had originally accepted.eConsent status declined in BlendeConsent status in Encompass reflects “Accepted”Clear eConsent status from the Blend Integration form Get the latest eConsent status from Blend Verify that the eConsent status matches Clear eConsent status from the Blend Integration form1. Navigate to Forms in the Encompass file2. Open the Blend Integration form3. Click the X next to the CX.BLEND.B1.ECONSENT.STATUS field4. Click Reset Hash5. Save the loan file in Encompass Get the latest eConsent status from Blend1. Navigate to the Disclosure Tracking Tool in the Encompass file2. Click the B button in in the Disclosure History to get the latest eConsent status from BlendThe eConsent status in Encompass should now match the status in Blend. Verify that the eConsent status matches1. Click the magnifying glass i

1320
Ivan
3 months ago
T
terry.davisNew Participant
asked in Mortgage Suite Discussion

Co-Piloting for Borrower Pairs

Is it possible to co-pilot for individual borrower pairs?  Have a situation were I can co-pilot for the primary borrower (pair 1) but cannot co-pilot for the secondary borrower (pair 2).  Thanks.

1
Chelsea
3 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Guide to understanding Asset Statement follow-up events in Blend's activity log

Learn how to interpret activity events for Asset Statement follow-ups to understand when a borrower successfully connects their accounts, manually uploads copies of their statements, or removes their accounts.How to tell if Generated Asset Statements (GAS) were pulled or if the borrower manually uploaded a copy Successfully Generated Asset Statements Manually Uploaded Account Statements How to interpret events in the activity logs related to Assets. Borrower completed Choose Banking Institution Borrower completed Log in process Borrower removed an asset account Borrower removed document  How to tell if Generated Asset Statements (GAS) were pulled or if the borrower manually uploaded a copy Successfully Generated Asset StatementsWhen Generated Asset Statements (GAS) are pulled successfully, the event will be recorded in the Activity Feed as follows: API User: blend-23f06a2c8f6e@int.blendlabs.com added a documentFile Name{Borrower Last Name} - Linked Bank Statement - {Bank Name} Ban

1990
Ivan
3 months ago
ebrothers
ebrothersNew Participant
asked in Mortgage Suite Discussion

Present Housing Expense - LPA

Hi there.We are testing LO Toolkit in Beta and running into some LPA/DTI issues.  We have identified that Blend is sending mortgage payments input by lenders rather than the actual linked mortgage liability to LPA causing the feedback to be incorrect.  This could be detrimental if ratios are tight.  Is anyone else noticing this? We have also discovered that Blend is not sending the present housing expense if borrower rents.  Has anyone else noticed this?  

2
Chelsea
4 months ago
tburton
Customer SME
tburtonCustomer SME
asked in Mortgage Suite Discussion

VA Funding Fee/FHA Monthly MCC/Conventional MI

Hi all! - We are new Blend users and a question has arisen around how the VA Funding fee is being determined.  We are seeing 1.75% Funding fees for VA loans, when no VA scenario calls for a 1.75% funding fee.  We are are also seeing that the FHA Monthly MCC rate & Conventional MI rates need to be manually entered by our users, which does not seem right. I have not been able to find any documentation on this topic.  Can any of you share what you doing to ensure accurate information?Thank you! - Todd

3
tburton
Customer SME
4 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

The Work Number (TWN) Frequently Asked Questions

This is a list of FAQs on TWN. Refer to The Work Number (TWN) to learn more. What if the SSN doesn’t match?The SSN must match or TWN won’t return a successful hit. What if TWN fails?If TWN fails to return any results, W-2s and pay stubs will be added after the failure. Why did TWN fail/skip?The Activity feed in Blend will record TWN-related events and responses. You can apply the Activity Types by Milestone & Processes filter to view TWN events and review failure messages or reasons why TWN was skipped. Will TWN fail if the borrower has not given eConsent?eConsent is not required to run TWN successfully. Only the consumer report consent is required. Are we able to turn off TWN from running automatically for specific users?Setting the following role permissions to Never will restrict the ability for users to collect borrower consumer consent in Blend.Permission to run verification of income lender-side Permission to re-verify incomeSince consumer consent is required for TWN to run,

830
Ivan
4 months ago
Ivan
IvanCommunity Manager
posted in Mortgage Suite Discussion

Why does eConsent show as given if the borrower has not activated their account?

This behavior is expected in the following scenarios: Borrower’s email is changedChanging a borrower’s email address will require the borrower to activate their account using the new email. However, the eConsent status will remain unless the borrower is removed from the application in Blend.  Shared applicationThe primary borrower can give eConsent on behalf of the co-borrower on shared applications as long as they answer Yes to the following questions during the Getting Started section:We'll need to collect personal, income, and asset information about John Homeowner. We'll also need certain consents from John to process this application. Do you have access and authorization to provide this information and consent on behalf of [Cob-orrower]? Do you and [Co-borrower] agree to share personal and financial information with each other?At the end of the Getting to Know You section, the primary borrower will be prompted to confirm that they have read and agree to eConsent on behalf of the c

0
Ivan
5 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Added, removed, or switched a borrower in Encompass using the KensieMae plugin but it didn't sync to Blend?

NoteThis article applies to Encompass users that utilize the KensieMae plugin.If you add, remove, or change borrower positions on an Encompass loan that is synced to Blend, you will be prompted to confirm changes on the Blend - Confirm Applicant Info screen.The user must click Confirm in order to sync the changes back to Blend.Failing to do so will not push the changes back to Blend and will break the sync. As a result, the following functionality will be impacted:Borrower data and eConsent sync Issuing disclosures Loan status sync Importing documentsPlease note that the Blend - Confirm Applicant Info will only appear if the loan is currently synced to Blend. If it does not appear, the sync is likely broken. The KM logs will help confirm if there are any errors with the integration.Gather the KM logsWhen a borrower sync break occurs, the KensieMae logs will record the following error:Error: Authentication requiredLearn how to retrieve the KensieMae logs.Fix the syncTo fix the sync in t

2050
Ivan
5 months ago
luba.mainz
luba.mainzNew Participant
asked in Mortgage Suite Discussion

Closing Cost template not applying fully in Encompass

Hi, I’m not sure when it started but it was reported to me on 3/7.  When a loan is imported into Encompass from Blend it seems to be applying the right Loan Program and data template but the closing cost template its not applying all of the elements.  In my template for lines 1316 and 1317 of the Itemization I have it set to read Real Estate commission (which it does) but I also have it set to check the Seller obligated box in the fee ( and this is not being checked).   I have looked at loans started in Encompass and the field (newhud2.x4473) is set to Y but when I look at blend started loans this field is set to N.  But the Closing Cost template field (1783) shows the correct template.   If I re-load the template it will populate the field as expected and set it to Y.   I just don’t even know where to go from here to figure out why its not working. thank you

2
luba.mainz
5 months ago
M
mgordonNew Participant
asked in Mortgage Suite Discussion

Unmarried borrowers and sharing information

Does anyone know if it’s possible to disable information sharing for unmarried borrowers? 

4
M
5 months ago
Bailey
BaileyBlend Employee
asked in Mortgage Suite Discussion

Missing Blend Compliance Report

Can you please tell me why there is no blend compliance report on one of my files? 

1
Ivan
5 months ago
Ivan
IvanCommunity Manager
published in Mortgage Suite Discussion

Can I merge applications in Blend?

We understand there are situations where borrowers mistakenly fill out separate applications when the intention was to fill out a shared application. Although the merging of applications is not a supported feature in Blend at the moment, here are a few paths worth considering to help you and your borrowers move forward with the application process. If the application status is in the beginning stages.Consider archiving the applications. Create and invite the borrowers to a new shared application.If the intended co-borrower began a new application instead of responding to the primary borrower’s invitation.Advise the intended co-borrower to accept the invitation from the primary borrower and complete the application. Archive the application that was filled out unintentionally. If the intended co-borrower isn’t willing to fill out a new application.Perform a Lender Take-Over on the application in progress and manually enter the co-borrower information on the loan you'd like to move forwa

1330
Ivan
5 months ago
Bailey
BaileyBlend Employee
asked in Mortgage Suite Discussion

Accidentally declined eConsent

I accidentally declined eConsent on an application. How do request the borrower to provide eConsent again?

1
Ivan
5 months ago
Ivan
IvanCommunity Manager
posted in Mortgage Suite Discussion

Frequently Asked Questions to Blend Support

Hi everyone! Here is a compilation of some recent frequently asked questions to the support team. I hope you find this information helpful. I’m trying to send an invitation to the co-borrower but I’m only able to send it to the primary borrower?For applications with more than one borrower, the ability to send an invitation to the co-borrower depends on how the primary borrower completes the Getting Started section. You will then be able to re-send an invitation to each borrower after they are triggered the first time. If the primary borrower selects Yes: The primary borrower will next be asked if they share financial information with the co-borrower. If Yes, primary borrower will enter information co-borrower’s information. The co-borrower will receive an activation email after the application is submitted. If No, the co-borrower will receive an invitation to apply separately after completing the Getting Started section. If the primary borrower selects​ No, the invitation email w

0
Ivan
5 months ago
Bailey
BaileyBlend Employee
asked in Mortgage Suite Discussion

Did the borrower apply with a referral link?

A borrower says they used a referral link but the loan is unassigned. How can I tell if they did in fact use a  referral link?

1
Ivan
5 months ago

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